3 days in Lourdes a Journey of Faith and Renewal
3 Reviews
|Lourdes, France
Additional fees hosted by EUROLINKWORLDWIDE
72 hours (approx.)
Pickup offered
Mobile ticket
Offered in German, English, Italian, French, Spanish
About
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason.
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Reviews
3 Reviews
Total review count and overall rating. We perform checks on reviews.
5 stars
2
4 stars
0
3 stars
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1 stars
1
Spectacular
charlotte_B, Aug 2024
Pick up was great, on time with easy to read sign with our name on it. Great driver. Tour guide was very knowledgeable and courteous.
RIGHT THE WRONG....
Jannet_F, Sep 2023
A NIGHTMARE! When we 4 senior citizens reached the hotel, we were shocked - NO room bookings were made as EUROLINKWORLDWIDE had not made the payment in spite of we paying them more than a month earlier (2 Aug). On contacting EUROLINKWORLDWIDE's Mr. Nestor, he kept insisting the payment was made which turned out to be a lie. Worse still EUROLINKWORLDWIDE had failed to let us know that dinner closes at 8:30 pm. We had reached the hotel tired at 9:00 pm and had to wait over an hour for a room and dinner after that OUTSIDE the hotel. The Sales pitch "3 days in Lourdes a Journey of Faith and Renewal" was just a 4-hour tour on foot to the shrine 2 minutes away from the hotel and the near by area. The ad clearly states "full day private guided tour of Lourdes". EUROLINKWORLDWIDE had charged us approx. Euro 2150 while the actual hotel bill including 2 dinner, 2 breakfast and rooms for 2 nights was Euro 640 (bill given to us by hotel if we wanted the rooms). The guide, Sophia (an exceptional guide) was paid Euro 200 she assured us. The other expense would include airport pick-up, drop and nominal overheads which wouldn't cost the moon!! When I brought up the inflated price issue with Nestor he referenced Viator's share... I let him know that we have always used Viator for our overseas bookings and never faced such inflated price issues... I truly hope Viator looks into this issue seriously and ensures EUROLINKWORLDWIDE reimburses us the fares unethically applied.
Responses from eurolinkworldwide
Thank you for your feedback on your recent trip. We regret the challenges you faced and appreciate your insights.
We apologize for the room booking and payment delay issues. These were promptly addressed once brought to our attention.
We also regret the inconvenience regarding dinner timing but are pleased that the hotel compensated with lunch.
Your praise for our guide, Sophia, is appreciated.
Our pricing covers various components to provide a comprehensive experience. It can vary based on factors like group size, season, and services included.
We apologize for any pricing confusion and will enhance clarity in our communications.
Our pick-up and drop services were punctual, ensuring reliable transportation throughout your trip.
Once again, thank you for your feedback, and we hope this experience will not deter you from considering future travels with us. Your satisfaction remains our top priority.
It was excellent!
Dee_A, Aug 2023
In my opinion this tour is highly recommended.
Everything was prepared and sent to me before the trip commenced, so there were no issues.
The communication was good and responses were regularly and quite fast. Thanks Nestor/Andrea for taking care of all my inquiries. Also, we were matched with the nicest tour guide lady I ever met (Sandrine).
Responses from Nestor A
Hello Dear Patron,
As the year draws to a close we remember the time you took to appreciate our efforts in making your trip memorable. Many of you have traveled with us, and it gives us joy, pure simple joy to have some customers leave a kind review and not forget us.
We would like to say a warm 'Thank You' for your patronisation and as we look forward to the new year, we assure you that we will continue to work hard to make your trips memorable and easy.
A family and friends filled Compliments of the Season to you and your family and a prosperous, fun and travel filled New Year 2024.
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