Infernet sport canyoning in Chartreuse - Grenoble
2 Reviews
|Grenoble, France
Small Group hosted by Vertical Way
3 hours (approx.)
Meet everyone at the start point
Mobile ticket
Offered in English, French
About
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
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2 Reviews
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5 stars
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Cancelled on me last minute for no reason
Fearless67316039290, May 2024
I stayed an extra day in Grenoble to go canyoning, but the morning of my canyoning trip vertical way called me and said that the trip is cancelled due to weather. I looked at the weather and it was projected to be fine, and sure enough, there was no rain, wind, or anything like that. It was partially cloudy all day. They gave me a refund, but I couldn’t do the one thing that I really want to do in Grenoble. Attached is a picture of the weather at the time we were supposed to embark.
Responses from vertical-way
Hello,
Thank you for your comment.
I understand your upset about the last minute cancellation and I'm sorry.
Unfortunately, even if the weather is sunny, you should know that river water levels are often too high due to rainfall in recent weeks, not just due to rainfall on the day. This spring has been catastrophic for our business, with a lot of rain and rivers often in flood.
For the record, we cancelled 60% of May bookings and 45% of June bookings. Our business is entirely dependent on the weather, and even if it's been fine for a week, that doesn't mean the canyons are passable.
Once again, sorry for the inconvenience, and we look forward to seeing you next time.
Expérience tip top !
AnaisP137, Feb 2022
Super expérience du début à la fin de la journée! Super organisation qui met en confiance et humeur hyper agréable pour rendre la journée exceptionnelle ! Le moniteur à su s'adapter à chacun sans stress! Je recommande grandement !
Responses from vertical-way
Merci pour ce commentaire chaleureux ! Au plaisir de vous accompagner pour de nouvelles descentes en Canyoning ⛰