Private Custom Walking Guided Tour in Rouen
5 Reviews
|Rouen, France
Walking Tours hosted by Guydeez
8 hours (approx.)
Pickup offered
Mobile ticket
Offered in English, French
About
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Reviews
5 Reviews
Total review count and overall rating. We perform checks on reviews.
5 stars
3
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Get the inside scoop of Rouen with Tanguy
Alice_L, Aug 2024
We enjoyed our private tour with Tanguy. He met us at our hotel and then we were off touring the city. Tanguy was very knowledgeable on the history the city, which made the tour enjoyable and worthwhile. Highly recommend Tanguy as a guide.
Tanquey , our guide now part of the family
Climber785379, May 2024
Tanquey our guide was on time , extremely well informed and spoke perfect English. Beyond that he went out of his way to assist me with family research from ww2 in Rouen. A plus !
Very disappointing tour.
James_L, Oct 2023
Today's "3-Hour Private Custom Walking Guided Tour in Rouen" was very disappointing. While the guide was a lovely person she was not equipped to provide a "Private Custom Walking Guided Tour". When we first met we were instructed to simply download the Rouen Enigma app and follow the tour that way. The guide provided no particular insight nor did she offer any information that was not provided in the app. Advertised as a 3-Hour tour, at 2 hours the guide said she was done and left us even though the app tour was unfinished. We feel taken advantage of as the night before the tour the tour company asked if we would be willing to move our tour to another day. Apparently they were having trouble finding a guide for our previously booked tour and if fact, as described above, we were provided with an unprepared guide.
Responses from maxdurand06650
Hi James!
We are sincerely sorry that you had a negative experience on your tour. Guydeez is constantly working on improving the quality of our tours and host performances. We investigated the situation with your host and have taken measures to make sure this will never happen again.
Guydeez is about creating happy memories and because this you have been refunded already. Once again our apologies for this inconvenience and we hope you give us a second chance.
Warm wishes,
Geraldine
No show
nita_M, Oct 2023
Received an email at 12:05 am the day of the tour asking if they could reschedule since they didn’t have a guide available. We made reservation several weeks in advance. On the plus side they were quick to reschedule our payment.
Responses from maxdurand06650
Hi Nita!
We are sorry to hear your bookings got cancelled. We would love to make this right, could you please contact us via claims@guydeez.com?
You can address to Geraldine, and I will pick it up. Looking forward to hearing from you! Geraldine
Excellent Experience
Venture560638, Feb 2024
I recently had the opportunity to take a captivating tour of Rouen, a city full of history and charm. From the start, I was impressed by the preserved medieval architecture and cobbled streets that bear witness to the area's rich past.
The tour began with the majestic Notre-Dame Cathedral, a Gothic masterpiece that captured my imagination from the first moments. The interior of the cathedral is equally impressive with its magnificent stained glass windows and its spiritual atmosphere.
Strolling through the picturesque streets of old Rouen, I was enchanted by the authentic atmosphere of the city. The brightly colored half-timbered houses add a picturesque touch to the whole, creating a warm and welcoming atmosphere. The passionate and knowledgeable guide shared fascinating anecdotes about local history, making the tour an educational and entertaining experience.
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