Privacy Policy

Release date: November 2024

This Privacy Policy outlines how FranceRent (referred to as "FranceRent", "we", "our" or "us") handles, processes, uses and collects personal information. The Policy is applicable to all users and visitors ("you") of FranceRent's website, applications, social media platforms, and other services (collectively referred to as our "Services"). The specific FranceRent company responsible for your information under this Policy and hosting a particular Service can be identified here.

As France's premier travel search platform, FranceRent links travelers with various travel products and services provided by third parties, including flights, accommodations, car rentals, travel packages, and insurance. This process requires sharing personal information with various Travel partners, including but not limited to online travel agencies, hotels, car rental companies, and airlines.

For detailed information regarding the third parties we share information with and the recipients of such data, please see the How We Share Your Information section of this Policy. This Policy does not cover how third parties or their services use personal information, and we are not responsible for their privacy practices.

You may be entitled to certain rights and choices regarding your personal information, including options about how we share it with others. Please consult the Your Choices and Rights section of this Policy for more details.

OVERVIEW

Information Collection and Usage: We gather information through various means: directly from you when you utilize our Services (such as during booking or reservation processes), through automated generation (like device information when using our mobile app), and from third-party sources (including our group companies, business associates, external websites, applications, services, and other sources).

How We Utilize Your Information: Your information enables us to deliver our Services, personalize your experience, display bookings and transactions made through FranceRent and our group companies with travel partners, deliver marketing communications, present more relevant advertisements and offers that might interest you, and fulfill other purposes detailed below.

Information Sharing Practices: We distribute your information to various parties: travel partners, group companies, business associates (including advertisers), social networking platforms, third-party services used for FranceRent account access, service providers (including payment processors), and others as detailed below. This sharing facilitates Service improvements, enables our marketing activities, allows relevant offers and advertising from other parties, and serves additional purposes outlined below.

Information Storage and Protection: We implement technical, administrative, and physical security protocols to safeguard your information. We retain your information throughout your account's active status and for a subsequent period to enable account reactivation without data loss, as well as for purposes detailed below.

Cookies: Our Services utilize cookies and similar technologies to enhance service delivery, personalize your experience, and market both our products and third-party services to you.

Your Rights and Options: Regarding your personal information, you have various options available. These may include controlling marketing communications, adjusting communication preferences, reviewing and modifying your information, managing location sharing settings, making cookie-related choices, and controlling information sharing with third parties (including our group companies, travel partners, and business associates). These options and additional rights are explained in detail below.

Cross-Border Data Transfers: As an international operation, your information may be transferred to or accessed by entities in countries outside your residence. All such international transfers are conducted in compliance with applicable laws to ensure information protection.

External Website Links: Our Services contain links to external websites or services not under FranceRent's control, including those of our travel partners, group companies, and business associates (including advertisers).

Children's Privacy: Our Services are not designed for or targeted at children, and we do not intentionally collect information from individuals under 16 years old.

Policy Updates: This Policy undergoes periodic updates, with all changes becoming effective upon posting (as specified in the Policy).

Contact Information: For inquiries about this Policy or questions regarding the handling of your personal information, please reach out to us at office@francerent.com.

INFORMATION WE COLLECT AND USE

"Personal information" refers to any data that can identify, describe, be used to contact, or be reasonably connected either directly or indirectly to you. For the purposes outlined in this Policy, the terms "Personal information" and "Personal data" are considered equivalent and interchangeable.

Personal Information Collected Directly From Users: 

During your interaction with our Services, we directly collect the following categories of personal information:

• Contact details (including email address, physical address, telephone number)
• User communications (including inquiries, discussions, grievances, or any other information submitted to our customer support)
• Promotional participation data (when you opt to take part in contests, sweepstakes, or similar promotional activities, we collect information you submit, such as photographs, images, captions, or other materials, subject to the terms specified at the time)
• Additional voluntary information (including any other details you choose to share about yourself or others through our Services, or information you grant us access to via third-party platforms)

Personal Information Generated By Us:

Through your interaction with our Services, we generate personal information about you via automatic collection and through analysis of your activities and collected data. We employ various technologies, such as cookies, web beacons, and other tools (detailed in our Cookies and Interest-Based Advertising Policy) to automatically gather information about your interactions with our Services and communications. We generate these categories of personal information:

• Device data. Your use of our Services automatically provides us with information about your device (including mobile devices, computers, or tablets), encompassing hardware and software details, device settings, and nearby network information. This includes operating system information, browser details, other installed software, IP addresses or device identifiers, country and region settings, language preferences, and information about nearby domain servers and wireless/network access points.
• Usage and performance data. We automatically collect data about how you use our Services, including search activities, travel itinerary statistics you share, interaction patterns with Service features, clicked links, preferences, access timing, referring URLs, and Service performance metrics.
• Location data. Our Services automatically collect approximate location data (such as city-level information) or, with your permission, precise geographic coordinates from mobile devices both during app use and when inactive, based on your consent choices. Location detection uses IP address mapping, cellular towers, WiFi positioning, and GPS signals. This information helps us enhance and customize our Services, such as finding nearby hotels and delivering relevant content for your current location (including local marketing communications about accommodations and travel options). While FranceRent cannot control device settings, we recommend enabling location services to access location-based features. The Your Rights and Choices section provides information about managing your preferences, including location settings.
• User insights. We analyze and combine all collected and generated information to develop insights about your preferences and interests, enabling us to personalize our Services and customize advertising from both us and our partners.

 

HOW WE USE YOUR INFORMATION

We utilize your personal information for the following purposes ("Purposes"):

• Service Delivery: This includes delivering services, products, and features through our Services and fulfilling your requests, including but not limited to: processing travel partner bookings, enabling travel partner reviews, facilitating payments for travel partners' products and services through our Services, and sending notifications about your bookings to people you designate or request we inform.
• Marketing Communications: This involves sending you communications about services or products from FranceRent or our business partners, and other marketing materials we believe would interest you, as allowed by law.
• Service Enhancement and Development: This covers operating and improving our Services and creating new products and services, including the use of analytics to understand your Service usage patterns for product, website, application and service development, and user experience enhancement.
• Experience Personalization: This includes customizing your Service experience by making inferences or combining various collected information about you to provide improved search results or otherwise customize our Services according to your preferences or restrictions.
• Targeted Advertising: This involves delivering more relevant advertising both within and outside our Services, including personalized offers and advertisements across our Services and external platforms.
• Security Measures: This encompasses protecting against, investigating, and preventing fraudulent, unauthorized, or illegal activities.
• Legal Compliance: This involves adherence to our policies, procedures, and legal obligations, including responding to law enforcement or government authority requests, handling litigation-related matters, and exercising legal rights or obligations.
• Additional Authorized Uses: This covers any other uses you specifically consent to and those required or permitted by applicable law. You may withdraw consent for any consensual use of personal information by contacting us through the provided details below.

 

Regarding your personal information, you have certain options, and in specific situations, you may have the right to opt out or object to how we use your personal information for these Purposes. For additional details or to exercise these or other available rights, please refer to the Your Choices and Rights section below.

When personal information is used to pursue our legitimate interests, we implement measures to ensure your personal information rights are protected. For more information about these protective measures, you can reach out to us using the contact details in the How to Contact Us section below. Additionally, you maintain the right to object to such processing as detailed in the Your Choices and Rights section.

Consent When a legal basis described above doesn't apply to our processing of your personal information, we will request your consent for that specific purpose as required by applicable law (for example, when sending direct marketing electronic messages, such as emails, without an exemption from consent requirements).

Aggregate Information We combine personal information collected directly from you, information we generate about you, and information obtained from third parties (with consent where required) with other users' personal information to create general statistics that cannot be traced back to you or any specific user. Once information has been aggregated and de-identified, it no longer qualifies as "Personal information" and may be used for any purpose.

Anonymized Information We may process data that cannot be connected to you or any specific user through any available means, either because it was originally collected anonymously or has been subsequently anonymized. Once information is anonymous or has been anonymized, it no longer qualifies as "Personal information" and may be used for any purpose.

 

HOW WE SHARE YOUR INFORMATION

We share the personal information we collect (or generate or obtain) in the following ways:

• With business partners. We share data with third-party business partners who may use it for their marketing purposes, including sharing with online advertisers and ad technology companies to deliver targeted advertising and marketing communications where legally permitted.
• With service providers. We share data with third-party vendors, consultants, and service providers performing functions on our behalf.
• For protection of rights and property. We may share your information with third parties when we believe in good faith that sharing is necessary to protect our rights, property, Services integrity, personal safety, or the interests of you or others, and to address fraud, risk management, security or technical concerns.
• For legal compliance. We may share your personal information with government authorities or relevant third parties to meet applicable legal requirements, comply with judicial proceedings, court orders, legal process, or valid government requests.
• Aggregated data. We share aggregate statistical data to improve our Services. We may also share aggregate or de-identified information with third parties as we deem appropriate.
• When you request it. We share your information when you direct us to do so or with your consent. You may have rights to opt out of or object to certain sharing of your information with third parties.

Business Partner Information Sharing We share data with third-party business partners who may use it for their own marketing purposes. This includes online advertisers and advertising technology companies who may send you targeted advertising and marketing communications where legally permitted. The information we share includes data collected from your Service usage and information we gather through cookies and similar tracking technologies.

Social Network Information Sharing Our Services enable you to share your actions, comments, content, and information both publicly and with friends. You may also connect with us on and share content to third-party platforms where FranceRent maintains a presence. Please consider your own privacy needs and those of others when deciding who to connect with and what to share or make public. We have no control over information you choose to make public or share with others. Additionally, FranceRent cannot control the privacy practices of third-party platforms. For information about their privacy practices, please contact those sites and services directly.

HOW WE STORE AND PROTECT YOUR INFORMATION

FranceRent implements commercially-reasonable physical, technical, and administrative security measures to protect your information against loss, misuse, unauthorized access, disclosure, alteration, and destruction.

During transmission of your payment information to or through our Services, it is protected by encryption protocols.

We may retain your personal information as needed to:

• Keep logs and business records for analysis, security, and audit purposes
• Meet legal record retention requirements
• Handle any Service-related complaints; and
• Fulfill our legal obligations, defend our rights, resolve disputes and enforce our agreements

COOKIES

During your use or visits to the Services, we gather information about your usage and activity through cookies, web beacons, and similar tracking technologies. These technologies may be owned and created by third parties, and we, along with our service providers, group companies, and business partners may deploy such technologies for their own purposes. Third parties' use of these technologies is governed by their respective privacy policies and not by this Policy, except where legally required.

 

YOUR CHOICES AND RIGHTS

Cookies and Interest-Based Advertising Choices For options regarding cookies on our websites or Services, and other online tracking and advertising technologies, please refer to our Cookies and Interest-Based Advertising documentation for additional information. Currently, we do not use technology that responds to "do-not-track" signals from browsers.

Location Settings As detailed in the Information We Collect and Use section above, you may adjust your device's privacy settings at any time to disable sharing of location information. For specific questions about your device's privacy settings, please contact your device manufacturer or mobile service provider for assistance.

LINKS TO OTHER WEBSITES

Our Services include links to websites or services not owned or controlled by FranceRent, such as links to travel partner websites, advertiser sites, our group companies' sites, and business partner websites. This Policy applies only to information collected through our Services. These third-party websites are beyond our control, and their use is governed by the privacy policies posted on their respective sites. We are not responsible for the privacy or business practices of any third-party websites linked from our Services, including those of our group companies. Using third-party websites linked from our Services is done at your own risk, and we recommend reading the privacy policies of any linked third-party websites when leaving our Services.

CHILDREN

Our Services are not directed at or intended for use by children. We do not knowingly collect information from children under 16 years of age. If you become aware that your child or any child under your care has provided us with information without your consent, please contact us using the contact details listed in the How to Contact Us section below.

CHANGES TO THIS POLICY

Subject to limitations under applicable law, we will periodically update this Privacy Policy to reflect changes in our privacy practices, legal requirements, and other factors. We will prominently display notice of such updates on our Services. The updates to our Privacy Policy will take effect upon posting, and we will indicate the new effective date.

If any changes to the Privacy Policy substantially affect previously collected personal information about you, we will take reasonable steps to notify you and obtain any legally required consent for such changes.

 

HOW TO CONTACT US

If you have any questions about this Policy or the way in which your personal information has been used, please contact us at office@francerent.com

COOKIES

Cookies and related tracking technologies, including beacons, scripts, web beacons and tags (collectively referred to as "cookies"), are small pieces of text typically stored on your computer hard drive or within your browser. They allow websites to store information about your website visits. For mobile websites and apps, we use device IDs and/or Advertising IDs in a similar way to cookies.

We and select third-party partners (described below) utilize cookies on our websites, mobile applications, and within our emails or other communications to you (collectively referred to as our "Sites").

When cookies we use lead to the processing of your personal information, information about how we use that personal information and your associated rights can be found in our Privacy Policy.

TYPES OF COOKIES

We employ "first-party cookies," which are used exclusively by us or by third parties acting under our instructions or on our behalf. These cookies enable us to analyze our Sites and provide features like remembering your language settings.

Some cookies on our Sites are used both by us for the purposes outlined in this policy and by third parties who may combine information from our Sites with data from other sites to enhance their services. These cookies may be used for purposes such as interest-based advertising.

The cookies on our Sites, whether placed by us or third parties, can be either "session" or "persistent" cookies. "Session" cookies are automatically removed when you close your browser and are used for functions like maintaining your login status while browsing our Sites. "Persistent" cookies stay on your device or browser even after closing it. These help, for example, to identify you when you return to our Sites.

We divide the cookies we use into three categories:

Functional: To identify returning visitors and retain your preferences from previous visits, such as language settings. To customize your Site experience, such as displaying relevant offers on our homepage based on your past visits or prioritizing certain options in your search results.

Analytical: To enhance our Sites and services by understanding user behavior and analyzing usage patterns. We gather general information about Site usage, including identifying popular features, to guide future improvements.

Advertising: To recognize when you access our services across different devices. We link information from multiple devices to identify new device usage, enabling consistent personalization across our Sites. To enable social media interactions, such as posting comments or "likes" to social platforms. To gather information for advertising purposes on our Sites and third-party websites based on your preferences and Site usage. Additional details about our advertising cookie usage are provided below.

Our Advertising Cookies

We collaborate with third-party partners who deploy cookies on our Sites to deliver their services, including:

1. Advertising Targeting. We partner with external advertising firms to display advertisements during your visits to our Sites, allowing these firms to place and access their cookies on your device when serving advertisements on our Sites. These firms may utilize information gathered through their cookies (excluding your name, address, email address, or phone number) regarding your visits to our Sites and other websites, combined with details about your purchases and interests from other online platforms, to show you relevant advertisements for products and services. We additionally permit select third parties (detailed in our Privacy Policy) to gather web log information from you (potentially including IP address, where allowed, and details about your browser or operating system) when you visit our Sites, or to implement or identify a unique cookie in your browser to deliver personalized ads or content. These cookies may contain de-identified usage information or other data connected to information you've willingly provided to us, such as your email address, which we may share with third parties exclusively in a hashed, non-readable format.

2. Advertisement Analytics and Measurement. We employ analytics cookies within our online advertising initiatives to understand how visitors engage with our Sites following exposure to online advertisements, including those displayed on external websites. Specifically, our Sites utilize Google Analytics 360 Suite, incorporating Google Analytics Advertising - web analytics and advertising analytics services from Google, Inc., which employ external cookies. When necessary, our Sites implement IP address anonymization functionality to truncate user IP addresses processed by Google. Our Sites also implement these Google Analytics Advertising capabilities: Google Remarketing, Google Segments, Google Ads Manager and Google Ads. These functionalities utilize external cookies to gather information about website traffic by monitoring users across different websites and time periods, generating reports that help us better comprehend our website visitors and develop advertisement audiences based on these insights.

3. Retargeting Pixel Tags. Furthermore, we share website usage data about our Sites' visitors with external advertising firms to manage and target advertisements and conduct market research analysis on our Sites and others. For these objectives, we and our advertising partners implement pixel tags (also known as clear gifs) on certain pages you access on our Sites. We utilize the data collected through these pixel tags to deliver relevant advertisements during your browsing of other Internet sites. These advertisements may reflect your interests, such as specific searches you performed on our Sites in previous browsing sessions.

4. Additional Cookies: Our business partners, who provide particular features on our Sites or show advertising based on your browsing patterns, also utilize Local Storage technologies like HTML5 to collect and retain content information and preferences. Be advised that various web browsers provide different management options for removing HTML5 local storage.

Your Cookie Choices

We offer you options regarding cookie usage as outlined in this policy.

During your initial visit to our Sites, where legally required, you will be presented with the opportunity to either grant or deny permission for our cookie usage.

Web Browsers. Browsers typically accept cookies as a default setting. You have the ability to modify settings to reject certain cookies or receive notifications before accepting cookies. These adjustments can be made by following your browser's instructions, typically found within the "Help", "Tools" or "Edit" sections. Some external parties also offer direct cookie opt-out options through dedicated links, and we have attempted to indicate these possibilities in the table above.

Additional information about cookies, including methods to view cookies present on your device and instructions for managing and removing them, can be found at www.allaboutcookies.org and www.youronlinechoices.eu.

Do-Not-Track Signals. At present, we do not utilize technology that detects "do-not-track" signals transmitted by your browser.Please be aware that disabling cookies may restrict access to certain features on our Sites, including profile/account access and personalized content. Additionally, removing all cookies from your device could impact your future visits to various websites, including our Sites, potentially requiring you to re-enter login credentials upon returning. Note that even if you implement any of the above options, advertisements will still appear, however, they won't be customized based on information gathered through these tracking technologies, and therefore may not align with your interests.