FranceRent offers online boat, yacht, car, helicopter and plane booking system through our own website as well as through other online platforms such as partners’ websites and social media. Your privacy is important to us and we really mean it. We always act in our customers interest and we are clear and transparent about our process of your personal data and here we describe how we use and process your personal data.
We might amend the Privacy Statement from time to time, if you do care visit this page regularly and you’ll know exactly where you stand. If we make changes to the Privacy Statement which will have an impact on you (for example such as GDPR), we will notify you of these changes before the new activities begin. Sad but important: If you disagree with our Privacy Statement, you should stop using our services. If you agree we are great to go and sail together.
What kind of personal data does FranceRent collect?
This is usual stuff – your name, preferred contact details and any other important information regarding your holiday (for example your arrival time to the marina, so the boat will be ready for you).
You can also be asked to provide a review to help other sailors,helicopter renters, car renters guests get exactly what they’re looking for. We will collect information from you included in your reviews, including your name and content of your review. In addition to this, we also collect information from your computer, phone, tablet or other device you are using to access our services. This might include the IP address, currency preferences, the browser you use, and your language settings. All this is to help us to customize our site, so you find everything easily.
Depending on the reservation, we may also ask for your address, telephone number, payment information, date of birth, the names of guest traveling with you. Please make sure your guests travelling with you are aware of this.
There are also situations in which we receive information about you from others or automatically, for example from our partners you might be in contact with. Our services might be integrated with other travel partners as well to make the whole yacht booking system available in every country.
Why does FranceRent collect and use your personal data?
We want you to have a perfect and stress-free holiday, so when you use FranceRent we make sure we understand how we might contact you or how can we help by making sure your holiday will be well planned, for example asking for crew list so you don’t have to queue in the marina, filling this information last minute
We also might collect your information understanding which language you speak and what’s the best way of contacting you. Another example why we collect data is marketing, where we want to show our content as relevant for you as possible or keep you updated with the best sailing deals around.
You might hear from us, sending you fresh post from our blog, or sharing vouchers for your next holidays. Just before your sail off we might send you some tips to visits or avoid and essential information about your upcoming trip, for example marina information. You can unsubscribe from the our newsletter at any time. If for any reason the unsubscribe option is not available, please contact us directly on info[at]FranceRent.com.
We might share this information to the relevant third parties. The primary purpose is to process your reservation, share your data relevant for your holiday, or validating the correctness (for example email address you provided during the reservation). Any third-party service providers are bound by confidentiality clauses and are not allowed to use your personal data for other purposes than instructed by us. When you make a reservation on a business partners’ website, please also take the time to read their privacy notice if you wish to understand how these business partners may process your personal data.
When you use the credit card to make your reservation, we need to share certain reservation details with the payment service provider and the relevant financial institution to handle this payment
We might need to disclose personal data with Competent authorities, to law enforcement authorities as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts or fraud or if we are otherwise legally obliged to do so. We may need to further disclose personal data to competent authorities to protect and defend our rights or the rights of our business partners
We never sell or rent your data to anyone else.
What security does FranceRent place to keep your personal data safe?
FranceRent.com, a.s. controls the processing of personal data as described in this Privacy Statement. We are a limited liability company, incorporated under the laws of the United Kingdom.
We never print your personal data or store them offline. Everything is encrypted on our servers and only limited number of people have access to this data. We use appropriate business systems and procedures to protect and safeguard the personal data you give us.
We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data during their work.
How can you control the personal data i have given to FranceRent?
You can request an overview of your personal data by emailing on office [at] FranceRent.com. You can always inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you, or you may be able to make such changes yourself via your personal account.
In most situations, you can ask us to erase, or block or restrict the processing of, the personal data we hold about you.
How does FranceRent process communications with other parties?
For our partners we provide online system where we keep all information stored and we only disclose as much as is necessary for them to take care of your holiday. For example, when sailing authorities are requesting to see your sailing license we make sure this is done.
We will retain your personal data for as long as we think it necessary to enable you to use our services, to provide our services to you (including maintaining the online user account, to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business). All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us on office[at] FranceRent.com.
FranceRent Cookies Statement
Whenever you use our online services, cookies and other tracking technologies can be used in several ways. These technologies are either used by us directly, or by our business partners, including third party service providers and advertisers we work with. If you want to learn more about what a cookie is, how they are used and what your choices are, please read more here.
What is a cookie?
A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. So-called “first party cookies” are cookies which are served by the entity operating the domain through which the cookie is served. FranceRent cookies are therefore “first party cookies”. In case we allow others to service cookies through FranceRent websites, these cookies are so-called “third party cookies”
In addition, there is a difference between session cookies and permanent cookies. Session cookies will only exist until you close your browser. Permanent cookies have a longer lifespan and are not automatically deleted once you close your browser.
Next to cookies, other tracking technologies are used which are similar to cookies. These can include web beacons (also known as pixel tags, web bugs or gifs), tracking URLs or software development kits (SDKs). A web beacon is a tiny graphic image of just one pixel that can be delivered to your computer as part of a web page request, in an advertisement or in an HTML email message. Pixels can be used to retrieve information from your device, such as your device type or operating system, IP address, and time of visit. They are also used to serve and read cookies in your browser. Tracking URLs are used to understand from which referring website the FranceRent websites or apps are used. SDKs are small pieces of code included in apps, which function like cookies and web beacons.
All these technologies are together referred to in this Cookie Statement as “cookies”.
How are cookies used?
Cookies are used for different purposes. They allow you to be recognised as the same user across the pages of a website. The types of information that we collect through cookies include IP address; device ID; viewed pages; browser type; browsing information; operating system; internet service provider; timestamp; whether you have responded to an advertisement; the referring URL; and features used.
We use technical cookies to make sure our website works correctly for you as well as functional cookies to remember your language preferences or filters you use the most. These cookies are necessary to provide you a great experience we strive for.
We also use analytics cookies to gain insight into how our visitors use FranceRent. It helps us to find out what works and what doesn't and improve our websites. These cookies gather the information about which web pages you have viewed, which referring/exit pages you have entered and left from, which emails you have opened and so on. We make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website or apps after they have been shown an online advertisement.
Commercial cookies: We use third-party cookies as well as our own to display personalized advertisements on our websites and on other websites. This is called “retargeting,” and it is based on browsing activities, such as the destinations you have been searching for and yachts you have viewed.