Marseille City Private Tour from Marseille Cruise Port or Hotel by Luxury Van
25 Reviews
|Marseille, France
Half-day Tours hosted by RHOMTRIP
4 hours (approx.)
Pickup offered
Mobile ticket
About
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Similar experiences
Traveler photos
Reviews
25 Reviews
Total review count and overall rating. We perform checks on reviews.
5 stars
20
4 stars
1
3 stars
1
2 stars
1
1 stars
2
Tour Operator Values Money Over Customer Service
Roy_S, Jul 2024
I cannot comment on the quality of the tour as our Marseille cruise port stop was abruptly cancelled the night before due to striking workers in France. I informed the tour operator immediately and received this response ... "We understand the cancellation, but unfortunately, this service will be charged. You can file a claim with the cruise company. Cancellations made less than 24 hours in advance are considered a no-show"
So rather than simply refunding my payment due to this "force majeure", they want me to go through all the paperwork to maybe get a refund from the cruise company several weeks later. In my judgment and experience, that's just bad business ... and bad customer service. I would suggest you find another tour operator that cares more about the customer ... and less about the money.
Responses from Laura S
We deeply regret the inconvenience, but unfortunately, cancellations within 24 hours are non-refundable. Please take into account you can file a claim with the cruise company. As it's high season, we can't issue a refund because the driver was reserved for this service. Thank you for understanding.
Regards,
Laura
Beautiful
aircruisetrain12, Jun 2024
Remi did a great job, giving tips to make sure we have more time to explore the beautiful parts Marseille and Provence
Responses from Laura S
Thank you for your kind words! We're glad Remi's tips enhanced your experience in Marseille and Provence. Hope to see you again soon!
Laura- Rhomtrip.com
So fun and informative
DianaCantens, Jun 2024
Alain was a great tour guide, knowledgeable and friendly. He was so helpful, e. g., securing lunch reservations and helping to track down a lost item. The next time we are in the area we will definitely contact him for another tour of the area!
Responses from Laura S
Dear Diana, thank you! We're thrilled our driver Alain made your tour enjoyable and helpful. We look forward to your next visit and another great tour
Laura- Rhomtrip.com
Highly Recommend
Shawn_K, Jun 2024
Excellent service, highly recommend. Fabulous transport enough for 6, super comfortable. Super personable driver who caters to any need!
Responses from Laura S
Dear Shawn, thank you for your glowing review! We're delighted you enjoyed our service and look forward to assisting you in future trips worldwide
Laura- Rhomtrip.com
A great tour!
Richard_G, Apr 2024
This was a wonderful experience! We really enjoyed our private tour with Pierre. He was very knowledgeable and considerate. We saw all of the highlights of Marseille and had enough time to get all of the pictures that we wanted. The vehicle was clean and we were provided water as we entered.
Responses from Laura S
Dear Richard, thank you for sharing your wonderful experience! We're delighted our driver Pierre provided knowledgeable guidance and a comfortable journey. We look forward to serving you again in the future!
Laura- Rhomtrip.com
Home
Wishlist