Full-Day Private Champagne Tasting in Reims and its Vineyards

Responses from Pablo G

Dear Ira, we are very sorry that your experience did not matched your expectations. We truly did our best and tried to please you and adapt to everything you asked for during the tour (as finding another restaurant more in the style you wanted, like we did). The variations in the schedule were actually a means to adapt to your wishes. We spoke on the phone before the tour and you were explained exactly how the tour was going to be, and you were ok with it. You wanted to cancel the tour the night before, when everything was paid for (train tickets, champagne houses tickets, private driver) just because you said it wasn't going to be sunny enough. We told you that our policy allow customers to cancel their tour only before 24h prior to the tour, so you decided to do the tour in order not to lose your money. Since the beginning of the tour you where complaining about almost everything: about not being given a 1st class seat on the TGV (french high speed train with wonderful seats both in 1rst and 2nd class; by the way: we never offered 1rst class seats in the announcement of this tour), about not having a Mercedez Benz as a car brand to be driven around (never announced that either), then about shops being closed because it was a Sunday (not really our fault), then because the restaurant was a a golf club (with excellent food, service and views, by the way)... We are saying all this just to let you know that we were a bit surprised about the mood you brought to the tour, but we really tried to please you and adapt ourselves to your demands. Anyhow, we are truly sorry that you didn't have a good time with us and wish you only the best in your future trips and experiences.