Monaco & Perched Medieval Villages Shared & Guided Tour from Nice
6 Reviews
|Nice, France
Small Group hosted by Smartour Riviera
10 hours (approx.)
Pickup offered
Mobile ticket
Offered in German, English, French, Spanish
About
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
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Reviews
6 Reviews
Total review count and overall rating. We perform checks on reviews.
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Amazing Trip 6!
David S, Apr 2023
We very much enjoyed our tour with “The Singing Tour Guide” yesterday!!
A great experience. We highly recommend this tour company and tour!
Responses from 2015acac
Dear David thanks so much for your very nice compliments we re very happy to see that you enjoyed our tour , driver guide and company
Hope to see you soon in our city of Nice
Best regards
Amandine
Such a disappointment :(
Stephanie P, Sep 2022
DO NOT USE THIS COMPANY! Please read the email we sent after our tour:
"Hi,
We wish to give some feedback from our day Tour on Sunday 11th September.
As you know even though we confirmed by email the tour with you 2 days prior, we were "forgotten" and you had to redirect another tour group to get us. The driver made comments upon getting us that he had to change his day around like it was our fault! We were very stressed about our tour happening or not, knowing we had fully paid for this day 2 months prior!
During the tour we were not treated very kindly by the driver, he was very pushy on drop off and pick up times and we had such short times we couldn't enjoy any places we visited.
The driver drove very fast, especially through the winding mountain roads.Chloe,our daughter became very car sick but the driver ignored our comments of her condition. We also understood, we were supposed to stop at Tourettes for a photo but drove straight past unfortunately!
When we were stuck in the traffic jam due to a road accident, the driver's comments were again off his frustration to not be able to get home on time once again! On drop off he didn't ask us if we enjoyed our day!!
There is much more that could be said about our experience.
We were so looking to this day and it was such a disappointment for so many reasons."
Responses from smartour2015
my answer to this costumers tried to be refund 2 times by mails but because I refused 2 times to refund and tried to find an other solution because everything was done now she makes a bad comment ... poor person after 2 years bad covid locked home we have to take bad energy..,.
My answer
Dear Madam
I'm sorry you weren't satisfied with your day.
First of all I have to take responsibility for the error of the morning which I managed to catch up with but which I am sure you create stress in the morning.
I'm sorry that Alexander's services did not satisfy you and even if many comments are positive, it happens that the filling does not pass and that the customers and the driver do not find affinities during the day.
I took into account your remarks concerning the attitude of the driver and I contacted the other customers of the agencies present in the van and none complained about his behavior, I am aware that the filling did not pass with him but he did. does its job and even if the photo stop was missed it seems from the vehicle tracker that the visits were respected and that the duration of the tour was not impacted
As for the duration of the tour, there are indeed a lot of things to see during the day and on this type of tour, the idea is to discover the region in one day and if certain towns or villages have enchanted you to be able to go there come back on your own and spend the day there
Regarding reimbursement, we do not practice this type of procedure once the excursion mission has been delivered in its entirety.
However, I am ready to offer you your airport transfer in order to make up for my morning mistake.
Please let me know when you need it with the pick up time in front of the beau rive hotel
Believe in my sincere commitments to satisfy our customers and our efforts to offer you the best vehicles, language services and tours in my region.
I hope you will have a good stay in my city and my country
Be careful with this tour agency
ortegadiaz, Jul 2022
Reserve este tour con 3 semanas de anticipacion y un dia antes de la fecha nadie me habia contactado asi que llame a la agencia y me dijeron que me habian cancelado el tour porque no contaban con el personal necesario. Fue imposible para mi hacer una reserva en otra agencia, todo estaba reservado y estaba sobre el tiempo. Tengan cuidado.
I reserved with 3 weeks in advanced this tour and one day bedore the day of the tour nobody had contacted me, so I called to the tour agency and they told me that they had to cancel my reservation because they don’t have enough personal to work. It was impossible for me make a reservation in another tour agency, everything was full and I was running out of time. Be so careful with this agency.
Responses from smartour2015
ntiendo su decepción con respecto a la cancelación de su excursión, sin embargo, también debe comprender que los rastros del Covid aún son visibles, tenemos una gran escasez de personal y el personal presente contrae el Covid.
Hacemos todo lo posible para cumplir con todas nuestras reservas y permitir que todas las personas que vienen a visitar la Costa Azul aprovechen al máximo un servicio normal, sin embargo, no estamos en un año normal y muchas personas lo olvidan por lástima. indulgencia de tolerancia y benevolencia hacia nosotros porque ya estamos trabajando siete días a la semana y 18 horas al día para satisfacerlos a ustedes y
Esperamos volver a verte Otro año que será más normal
Wonderful tour of lots of places
Jan_R, Oct 2019
We really enjoyed the tour. We covered a lot of towns. Wished we had more time in many of them, but we opted for quantity on this day-trip. The guide spoke fluent English and was very generous with our questions and picture-taking. Definitely recommend
Excellent Tour
656debbieg, Jun 2018
If you are looking for a tour of the Riviera contact Smartour. We were picked up at our hotel promptly by Francois X. What a delight to have a chauffeur so knowledgeable and passionate about Nice, and the Riviera. We had a great day of exciting and beautiful scenery that we would have never seen without his suggestions. Francois picked the perfect spot for our lunch, the views were spectacular. The day was perfect in every way, professional, fun and dependable. You will not find a better tour than with Smartour and request Francois for a fun-filled day.
Responses from smartour2015
thanks for your comment , it was a pleasure to organize for you a full day trip , FX is a very nice person and professional guide we are very lucky to get him in our team since 5 years , we hope to see you you very soon
best regards Amandine & Anthony
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