Paris City Tour : Private Tour from Le Havre
12 Reviews
|Le Havre, France
Worry-Free Shore Excursion hosted by Normandy Private Tours
10 hours (approx.)
Pickup offered
Mobile ticket
Offered in Chinese (Mandarin), Chinese (Cantonese), English, French, Spanish
About
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
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12 Reviews
Total review count and overall rating. We perform checks on reviews.
5 stars
11
4 stars
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3 stars
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2 stars
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1 stars
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Great tour of Paris
kimfR961NC, Jul 2024
We had a great experience with Gelian. Our cruise ship excursion was canceled and we were happy we could book a driver from the cruise ship port to Paris. Gelian dropped us at various monuments and then came back to pick us up when we were ready. He spoke very good English so was able to answer our questions and give us a reccomendation for lunch.. Some have commented that they didn't know a full tour guide was extra. I felt this was clearly communicated. We felt it was a very good value for 6 of us.
So Disappointed in our Tour
Stephanie_R, Jul 2024
We were excited to be able to visit Paris and our other tours with Viator have been wonderful. From the description it said all the places we would visit and had and English speaking guide.
When we were picked up from the cruise port, there were two guides, one spoke very little English and the other no English. We were given the no English-speaking tour guide and followed the first guide to the Eiffel Tower. At that point it looked like we were going to be following each other rather than a private tour. We talked to the English-speaking guide, who then translated to our guide where we wanted to visit. He kept getting lost. We spent more time in the vehicle driving around to the locations than actually spending time at the sites. At one point, he took us to Notre Dame following a dump truck into the construction site and us getting yelled at for being at that location. Never did see Notre Dame. At one point, my husband use Google Translate to ask him about a building, and the guy said that he was not from the city and did not know the buildings. He kept having to call others for directions and using gps to navigate the town. Due to this experience this was the least liked city we toured and were very disappointed in what we got for our money. We did immediately call Viator to complain once we got back to the ship, and was given a 10% discount, which was not much for what we paid and experienced.
Responses from Abegaelle R
Hello Stephanie,
Good day ! Thank you for sharing your feedback regarding your recent tour with us. We sincerely apologize for the inconveniences you experienced. Your satisfaction is our top priority, and we are truly sorry that we fell short of your expectations.
You have booked the Private Tour with a Driver option. As stated in the description, this is a private transportation to the sites of interests. The driver understands English but does not speak fluently. The person who pick you up in the port was a driver and not a tour guide. For future reference please know that we have a Private Tour with a Licensed Guide option where you will have dedicated English speaking tour guide will be on site to provide detailed insights, historical context, and cultural background.
Once again, we apologize for the experience you had and appreciate your understanding and patience.
Le Havre to Paris, worth the day trip!
J_M, Jul 2024
This was an amazing day trip. Our driver was great and provided us with a ton of things to see and lots of flexibility.
Responses from Abegaelle R
Dear J_M,
Thank you for your fantastic review! We’re thrilled to hear you enjoyed your tour with Paris tour with us. Your positive feedback means a lot to us.
We look forward to welcoming you on another adventure soon!
Great day in Paris!
Janine_H, May 2024
We had a very short window to visit Paris. Our guide made sure we were able to see everything we wanted to see in the amount of time we had. She provided us with a lot of interesting information. Overall it was a very good day.
Best tour ever!
Linda_T, May 2024
Melina our driver stopped at all the places we wanted to see and gave us great advice about where to shop, where to eat. It was the best tour of our cruise. She was an excellent driver.
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