Quest26247043528, Dec 2024

We enjoyed the TOOT bus through Paris but we also booked Versailles Palace tour and Gardens portion of our 2 day tickets. The palace is absolutely amazing and given that it was winter when we went, the gardens and fountains weren’t as spectacular but the artwork and palace itself work the visit. Having said that, where we were dropped off at Versailles and where we were picked up was at two different points. The map provided we did not find helpful as there are so many fountains and paths, it was just a maze! Their map could be improved by indicating the names of the fountains and in particular, the Apollo fountain where we would have taken the turn that we needed to. Also, when we contacted customer service for help, we didn’t find it at all helpful for them to tell us that they had never had customers get lost before and ask us to look up google maps. In the end, we did find our way to the pick up point. Read the fine print “There is a 30 minute walk between the Palace and the return meeting point”. But we did’t know that there would be a long walk from the there to where the bus was actually parked. I would not recommend this particular company if one had mobility issues or were elderly.