Responses from SiobhanMemories

Hello Jessica, we are very sorry to read your comments. I do remember very well our conversations during your tour and I'm sorry that what you have written here is not exactly what happened. I hope I can clear things up here.

The carousel has indeed been taken down very recently due to the Olympics but the meeting point is in exactly the same place. The instructions on how to get there are the same, the horse statue is still there, we don't have a new meeing point. We updated all the information on our tours and even created a point on Google maps so it can be easily found by our guests.

There is a note on the voucher specifically alerting all guests to please do not go under the tower. It's too crowded and impossible for us to find you there, this is why I asked you to please go to the meeting point and gave you detailed instructions as to how to get there. I told you that if you were not there in 5 minutes I would call you back to help you. It's just across the road from the tower on the bridge.

I did call you back 9 times and left at least 2 messages, you should see all the missed calls on your phone! I knew you were nearby and wanted to help you arrive at the meeting point. The guide was there waiting, with the orange cap and badge as indicated. Each time the call went to voicemail, I can only assume that your phone was off. I stayed in contact with him and kept trying your phone in the hope I could reach you and you could catch him, even after the tour left.

You did eventually leave us a voicemail, we have a service that records and transcribes them. Here is what we received:

Hello, this is Jessica Txxxx, and I just wanted to let you know we won't be finding the guy to do the tour. It's my daughter's birthday, and we changed our mind, but thank you for providing me the information and I hope you have a wonderful day, bye-bye.

We were sorry that you decided not to follow the tour, but of course respect your choice so I did not call you again after that.

Please rest assured that the meeting point is the same as it always was, the carrousel is gone but everything else remains the same. Our guides are always there and we are are always here on the phones to help.

We hope that you had a great stay in Paris nonetheless and that your daughter had a wonderful birthday here.

Responses from SiobhanMemories

Thank you for your comments! We really pleased you enjoyed your tour and we very much appreciate your recommendation! It means a lot and helps us a lot. We hope you had a fantastic time here!

Responses from Angelissa B

Happy Belated Birthday! Thank you so much for your great review. The Eiffel Tower, with its unforgettable view of Paris, is a fine site for bridging the old, with Paris's history, and its future and present, such as the Olympics. We are delighted you enjoyed it!