On the Medoc Castle Route on a full day private tour (Premium Sedan)

Responses from Hugo C

Dear Barbara,

I have read your review, and it seems you are misunderstanding the word "chateau", or castle if you translate it into English. A chateau, here in the region of Bordeaux, is a wine property, and it doesn't mean you will find a huge building, and any museum related to the history of a castle. You already knew that, as you already had a tour with one of our competitors a few days before.

These chateaux, if something else than only a wine making facility is present, are the houses where the owners of the wine properties live. And these owners are inviting in their houses only their families, or their close friends, like anyone would do. So in no way would you visit the inside of these mansions or castles, except the wine making part. The description of our tour is quite clear and precise, you would cruise on the chateau road and see a few of these wine properties, it is not said anywhere that you would come inside the private house of the chateau. When you asked us about visiting the chateau, we told you that you would visit the technical part inside the chateau, what you did in the three chateaux you visited. We never talked about anything else, any museum, nor any private part.

So your review is not fair, it is even dishonest. This one star review is not at all the reflect of the enjoyable day we had together. I haven't heard at any time any complain, or bad remark from you about the choice of the chateaux, you even bought some wine, in addition to the fees paid to the chateaux, because you found it delightful.

I really don't understand why you are penalizing us with a one star review, as we did nothing wrong, and I explained you and your friend, what we call a chateau in the Bordeaux region, and that it is done so for two centuries now.

You may have not noticed it, but you were not in the Loire valley, and we are not organizing visits of the castles of the kings of France. What we do is organizing wine tours in the chateaux, i.e. wine properties, of the Bordeaux region. We never pretended to do something else. You may tell it was a misleading, ok, but it is a misleading because of your misunderstanding of what a chateau in the region is, and probably also a bit of unfair attitude of you. That is bad to be noted like this, for a high end tour, that went nicely, and which you enjoyed very much, as you told me on our way back to Bordeaux.

Responses from Catherine_Caq

Dear Denise,

I am very pleased to write your review and happy that you enjoyed your tour with us! Wish you nice tasting of Bordeaux wine at home!