Paris and Versailles Sightseeing Helicopter Tour
187 Reviews
|Paris, France
Full-day Tours hosted by Helipass
1 hours and 30 minutes (approx.)
Meet everyone at the start point
Mobile ticket
Offered in English, French
About
Cancellation Policy
Specific terms and conditions for an experience with a custom cancellation policy
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Reviews
187 Reviews
Total review count and overall rating. We perform checks on reviews.
5 stars
90
4 stars
28
3 stars
16
2 stars
18
1 stars
35
Dealing with liars
LeeNefsky, Oct 2023
They postponed to after we left Paris so they could keep the money. Then they cancelled the flight because no helicopter available same day. Pretended I cancelled so they could keep 100 percent. Failed to respond to calls and emails. Reported to Tripadvisor who gave me money back. We would have made other plans instead of wasting 3 hours of our vacation, taxi to get there etc.
Canceld
Toberrei, May 2023
My Flight get canceled today… 5 days before. But on the Website i can book the same flight, but now for 320€ more. Thats a scam! Thanks for ruining our Trip, just cause you want more Money…
DONT EVER BOOK WITH THESE EVER SCAM SCAM SCAM
Ryan_C, Feb 2023
They cancelled on the morning of our flight on Valentine’s Day, I had previously read that they do this but hoped for the best then they said it will take a month to refund our money because they have so many people to refund. Do not EVER book a helicopter ride with this conpany! I don’t even no why they are operating!!!!
Responses from Francois M
Thank you for your feedback, we are sorry to see that your experience could not take place but unfortunately due to weather or operational conditions some flights have to be postponed, you asked for a refund and indeed a certain amount of time is required to do this. We hope to see you again to enjoy this experience
This company are a complete and utter shambles. Booked for birthday, canceled due to not having 6 booked, rearranged for next da
karen f, Dec 2022
Complete shambles DO NOT WASTE YOUR MONEY. Rude customer service. Choose a different company, I wish I had done my research before. Left us without any refund
Responses from Francois M
First of all thank you for your comment, we are sorry to hear that your experience could not take place but depending on the destinations where we operate in the world the operators apply their general conditions of sale. On Reunion Island, the team only wants to take off if the occupancy rate is reached. Following your request, you were reimbursed on January 2nd 2023. We hope to see you again and transform your vision into a positive experience.
Don’t do it!
748thaisb, Nov 2022
They cancelled the tour twice in the same week and we ended up not making the tour because we were coming back home! When I asked for reimbursement they told they couldn’t do anything, that I had to talk to TripAdvisor and Google their phone number to make the complaint.
Responses from Francois M
Hello Madam,
We are so sorry that you were unable to make your flight. Indeed, for operational reasons we had to cancel your flight.
Know that in the general conditions of sale, it is quite specified that we can modify the date of your flight for these reasons.
Unfortunately, for both times it was not possible for you. We have invited you to contact the distributor through which you purchased your ticket since we cannot reimburse you on our own.
We still hope to see you back on board, here or elsewhere.
Helipass Team
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